Langley Travel

Name of Travel Company

Anderment Ltd

Location of Head Office

(a)13 Hardye Arcade
South Street
DORCHESTER
Dorset
DT1 1BZ
Also:
(b)34 High Street
ABBOTS LANGLEY
Hertfordshire
WD5 0AR

Contact Details

Telephone: (a)0044 (0)1305 852234
(b)0044(0)1923 265 256

Founded

1983

Also Trading As

Langley Travel, A.T.O.

Logo/Slogans

“Your window on the world”

Type of Website

Bonded Travel Agent

Layout

The Langley Travel website is laid out on four levels. There are two menu bars at the top, positioned under the header, a sidebar on the left hand side, the main content on the right hand side, and a selection of links at the bottom.

The top most links will take you to the homepage (fairly redundant), contact us page which takes you to a “request a callback” section on the left, where you will see the address and telephone number in the main section … no e-mail address. Next is the enquiry link which takes you to a contact form … presumably someone will contact you by phone if you fill out the required details. Then you have the opportunity to meet the team … some nice pictures of two high street branches and some skewed staff photographs. Finally to the mail login section … I don’t know whether this is for staff or customers?
First up on the next menu are the late deals, click this and you will be taken to this weeks “red hot offers” … the same link is also offered on the left hand side, above the sidebar. Then, short breaks which takes you to another website. Weddings will take you to a section entitled “Weddings & Honeymoons Abroad”, including a few deals. Travel insurance also takes you to another website, as does extras, and hotels. Terms and conditions is next (T & C), and finally travel tools where you can find out if you need a travel visa, check out the holiday checklist, a currency exchange rate table, and a BBC World News Headlines feed. There is also a currency converter on the left-hand side and some useful links.
At the bottom is another menu offering the same links as you see at the top, more confusion.

Additional Features

No additional features.

Standout/Novelty Features

No standout or novelty features.

Ease of Use

I think the site could be a little easier on the eye with their red hot offers front and centre. Instead you need to click links to look on internal pages for any deals and much of the time you are taken to a different website which is not a great user experience.

Social Media

At the bottom of the page are Facebook and twitter links. When I clicked on the Facebook link, the Facebook page couldn’t be found. The twitter link took me to the neglected Langley Travel twitter page where the last tweet was almost 2 months ago, at the time of writing.

Booking Options

I think the only booking option was to contact the company directly.

Payment Options

Payment options are with credit or debit card, cash, cheques at discretion, wire transfer or BACS.

Customer Support

Looks like they have friendly staff!

Ease of Contact

By telephone.

Terms and Conditions

You must have travel insurance for all bookings. Cancellation must be in writing to the supplier of the service, not the travel agent. On their agency status…

” We act as an agent for all reservations made using an operator’s brochure or advertisement as the description of the service to be provided. All other transactions will be separately shown on our confirmation invoice. Reservations made when we are not acting as an agent, will be booked on behalf of the client with the supplier at cost to which we will add a booking fee in accordance with the scale displayed in our offices. In these cases the contract will be between the client and the supplier (the client will pay the supplier). We will be responsible for all aspects of the booking up to the confirmed reservation. Book with us for financial protection with the added bonus that we will always be available in case of difficulty to act in your best interest.”

Guarantees

Only those offered through ABTA.

Awards

None.

Standout News