Name of Travel Company
Travel House is known as The Original Travel House Ltd
Location of Head Office
Lower Ground Floor
Exchange Buildings
Adelaide Street
SWANSEA
West Glamorgan
SA1 1SE
Part of:
MORGANS HOTELS LIMITED,
SOMERSET PLACE
SWANSEA
SA1 1RR
Contact Details
Telephone: 01792 483962
Fax: 01792 463595
Abta Number
J5567 & W9186
Founded
Registration date: 5th September 2001
Also Trading As
The Travel House
Previous Company Names
Jaxx Travel Ltd
Type of Website
This is a high street travel agent for various travel companies including Thomson, Virgin, Thomas Cook, Superbreaks, and Butlins.
Ease of Use
Easy enough website to use although a bit confusing.
Layout
You have the contact info front and center…the phone number.
The menu at the top of the page gives you a number of choices from Brochure selection…taking you to the online brochures of the holiday companies mentioned above. You can view holiday offers, with very little information without calling the company. Holiday extras brings you to outside links. The competition link brings to a chance to win a fifty quid holiday voucher (worth something a hundred years ago I would think!). You can also find your local branch, contact the company through a generic contact form, or get a quote by filling out another generic contact form.
Additional Features
No additional features.
Standout/Novelty Features
No Standout/Novelty Features.
Interesting Tools
No Interesting Tools.
Booking Options
Call the phone number
Payment Options
Pay by credit card with a 2.5% surcharge. I presume you can also pay with cash at one of the offices.
Customer Support
According to reviews the support is very good as is often the case with high street travel agents.
Ease of Contact
Phone or contact form.
Cancellation
It is going to cost you at least 70% of the cost of your holiday if more than 21 days prior to departure.
Guarantees
None.
Awards
None.
Standout News
None.
General Public Impression
According to the review center (http://www.reviewcentre.com/reviews68576.html), the company gets a 3.1 out of a possible 5, with almost 60% of their readers recommending the company.
At the time of writing, the top review gave 5 out of 5 and said the following:
“I found Travel House through Google search and rang Travel House to enquire about the flights to India and SriLanka. Max, the travel consultant provided an excellent wonderful professional service and helped to find the best flights at a good price for our holiday with good connections.
Max was confident, courteous and a friendly person who gave consideration to all our needs when booking the flights. He was very prompt on sending emails to confirm details and suggested the best method of payment which I found was secure and satisfactory.
I am so happy that I found the right Travel Company to book my flights and Max represented the company very well.
I should congratulate Max on his performance!! We will definitely use Travel House for any future bookings.
Many thanks for your services and well appriciated!!”
Overall Opinion
The site is general run of the mill, nothing special. No way of booking online. They have links to a blog (last updated in October 200?), they seem to have a few facebook pages, and twitter is used to give exchange rate info.
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